Relationship with Customers is Essential for Increased Business Efficiency.

Customer relationship management helps you to organize and access customer data in order to effectively establish a two-way communication.


We Provide Fully Customizable CRM Services That Increase Your Brand's Value.

From deep analysis and consultation to effective strategy and assets creation and implementation on daily basis.


Our CRM Team Includes Strategists, Analysts, Copywriters, and Graphic Designers.

Specialists for Email and Push notification marketing, Mobile application marketing, and Customer Loyalty programs.

CRM Strategy And Regional Implementation - Case Study

CLIENT: Samsung

MARKET: 6 markets in Adriatic region

Create and implement a strategy for improving customer experience and database growth.

We implemented a regional CRM strategy, transitioned the client to a new CRM tool within the 7 days, trained our team on the new platform and established operational processes for strategy implementation. ​

Cheil Centrade's CRM team increased brand value by providing customizable services such as database management, user journey mapping, automation, and content strategy. We executed monthly campaign plans, A/B testing, and analysis with a highly qualified team of strategists, analysts, copywriters, and designers.


Scope Of Work & Team

Strategy & operational work

  • E-mail marketing
  • Push notifications
  • Loyalty mobile app management

Our team consists of:

  • Strategists
  • Analysts
  • Copywriters
  • Graphic designers
Average or

#StayHome COVID-19 campaign

Average or



Average or

#OnBoarding trigger campaign


Number of SENT email campaigns

(Year-on-year growth rates)


Number of SENT push notifications

(Year-on-year growth rates)


#OnBoarding trigger campaign

(Average yearly rise of ENGAGED USERS in database)

CRM Case Study

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